• How to Delete Your Fitbod Account

    In this guide, we will walk you through the process along with key steps on how to properly delete your Fitbod account. You will also find details regarding what information is deleted during this process.

    ***Important Note:

    Permanently deleting your account does not automatically cancel any active Fitbod subscriptions associated with your account. Please visit How to Cancel Your Fitbod Subscription for more information on how to cancel your Fitbod subscription.

     

    Table of Contents

    How to Delete Your Fitbod Account

    iOS

    Android

    Frequently Asked Questions (FAQ)

    What data is deleted when I permanently delete my Fitbod account?

     

    How to Delete Your Fitbod Account

    Permanently deleting your account does not automatically cancel any active Fitbod subscriptions associated with your account. Please visit How to Cancel Your Fitbod Subscription for more information on how to cancel your Fitbod subscription.

     

    iOS

    If you are an iOS user you can delete your account yourself. 

    Open the Fitbod app

    1. Select the Log tab
    2. Select the Settings icon (top right)
    3. Scroll to the Help Section
    4. Select Permanently Delete Account
    5. Select OK to confirm the account deletion process

    ***Important Note:

    By choosing 'OK,' you affirm your decision to permanently delete your account. Before confirming, kindly ensure your intention to proceed, as this process cannot be undone.

     

    Android

    Unfortunately, you cannot delete your Fitbod account from within the app but instead will have to contact Fitbod support. To delete your account please contact support at support@fitbod.me with the subject line “Account Deletion.” Please include your Fitbod account email. Our team will request you to verify your account and once verified, your account will be processed for deletion within 24 hours.

     

    Please be advised: 

    • Our Support team may request you to verify the account by requesting account information like first/last name, date of birth, and/or workout history prior to deletion.
    • This will result in the deletion of your Fitbod account and all associated information, including workouts and achievements. This CANNOT be reversed. 
    • If you have a subscription directly with Fitbod, this deletion will not cancel your subscription. If your renewal date is within 30 days, please follow the cancellation steps outlined in the following support article: Cancel Subscription via Website. By canceling your Subscription, you will avoid being charged before your account deletion is complete as this process can take up to 24 hours
    • If your subscription is not through Fitbod’s website (i.e. via the App Store or the Google Play Store), we do not have the authorization to cancel the subscription on your behalf. To avoid being charged,  please follow the steps outlined in this article for Apple and Google Play subscriptions. If you have any additional questions, please contact support by emailing us at support@fitbod.me

     

    FAQ

    What data is deleted when I permanently delete my Fitbod account?

    With your consent, all personal/identifying information is deleted from our database. Such information includes account name, unique personal identifier, online identifier, and email address. For more information about our Privacy Policy, please visit our Privacy Policy page.

     

  • Lifetime Fitbod Membership FAQ! 

    What is a Fitbod Lifetime Membership?

    Fitbod’s Lifetime Membership includes unlimited logged workouts for life!!!

     

    Fitbod has created a limited amount of Lifetime Memberships for this holiday season! There are ONLY 1,000 of them, and they'll only be available from Black Friday (11/24/23) to Cyber Monday (11/27/23). If you added your email to the waitlist after Black Friday 2022, you will have early access.

     

    If You’re Interested, Please Review the FAQ Below:

    How much are Fitbod’s Lifetime Memberships?

    Lifetime Memberships are $359.99, and can be bought here: Lifetime Membership 

     

    Who can redeem a Fitbod Lifetime Membership?

    Anyone!

    There is no redemption required. The lifetime membership automatically applies to the account after you've bought it.

     

    Can you transfer a lifetime membership?

    No: After redemption, Lifetime Memberships are not transferrable. 

     

    Can I apply the cost of an already purchased subscription to a Lifetime Membership?

    No: We cannot refund or apply the cost of another subscription to a Lifetime Membership.

    Your Lifetime Membership automatically starts after you've bought it.

     

    Will my monthly or yearly subscription continue to auto-renew?

    If you bought another subscription through iTunes or Google Play, you will need to cancel it.

    - For steps on how to cancel for iTunes, click here 

    - For steps on how to cancel for Google Play, click here 

     

    Can I cancel or get a refund for my Lifetime Membership after you've bought it?

    No: You can't cancel or get a refund for a Lifetime Membership after you've bought it.

     

    If I miss the deadline (11/27/23), can I still buy a Lifetime Membership?

    No: This is a limited-time offer! If you’re on the fence but want to be in the know, sign up here. If Fitbod proposes Lifetime Memberships again, we’ll notify the people on that list first. 

     

    If I'm currently subscribed, will I need to cancel my current subscription if I purchase the Lifetime Membership?

    Yes: Once you purchase the Lifetime Membership, you will receive an email with steps on how to cancel your current subscription.

     

    ***Please, carefully consider whether or not this purchase is right for you and your fitness goals. There will be no exceptions.

  • Can I transfer my Fitbod account from iOS to Android?

    Have you made or would like to make the switch from iOS to Android? In this article, you will find information that will help you make the switch easy.

    At this time, the Android and iOS versions of Fitbod are separate platforms and we do not support back and forth compatibility. What this means is they will not sync subscriptions or workout data automatically. Please view the options below to assist you with getting set up on Android.

     

    Table of Contents

    How to sync your workout data

    Your iOS account is associated with email/password

    Your iOS account is associated with Apple ID or Facebook

    Logging into your account on Android

    How to transfer your active subscription

     

    How to sync your workout data

    Your iOS account is associated with email/password

    If you originally signed up on iOS using your email/password, all you need to do is simply sign in with the same login credentials on your Android device. 

     

    Your iOS account is associated with Apple ID or Facebook

    If you originally signed up using Apple ID or Facebook, then you will need to unlink the account from your Fitbod account. In order to unlink your Apple ID or Facebook account, you must be logged in to Fitbod through that account on your iOS device, then follow the below steps:

    1. Open the Fitbod settings menu
    2. Tap on your email address (under Account)
    3. Select the button that says "Unlink"

    You will then be prompted to update your account with an email and password. Once this is done you can now sign into the Android version of the app using the new email and password you just created. When you sign into Android you will be prompted to migrate your workout data across simply select this option and the app will do the rest.

     

    Logging into your account on Android

    When you first log into Android from an account created on iOS you will be prompted to transfer your workout data across. After this initial transfer, your workouts will not sync between the platforms again. For example, completing a workout on iOS will not sync the workout to Android, and completing a workout on Android will not sync the workout to iOS.

    If you have multiple Your Gym profiles these will also not sync from iOS to Android as Android does not currently support this feature as of right now. To see what we are planning for our Android app and get more information about what features are coming, please visit our Plans for Android page.

     

    How to transfer your active subscription

    Currently, subscriptions you have signed up for through the App Store on iOS and those purchased through our website, including gift subscriptions purchased prior to creating your Android account will not transfer to Android automatically. If this is the case for you, please email us at support@fitbod.me

    The good news is we are working to change this so, in the future, no matter what device you use or platform you switch between you will have one account that syncs your workout and subscription across all platforms.

  • I subscribed but the app is still locked in trial mode. What do I do now?

    Don't worry! You can find troubleshooting steps in this article.

    Table of Contents

    iOS Subscriptions

    Purchased through Apple's App Store

    Purchased through the Fitbod website

    Android Subscriptions

    Purchased through the Google Play Store

    Purchased through the Fitbod website

     

    iOS Subscriptions

    Purchased through Apple's App Store

    1. Restore your subscription by performing the following steps:

      1. Open the Fitbod app
      2. Select Log (bottom right)
      3. Select Settings (top right)
      4. Select Restore Subscription

    ***Important Note: If an error message occurs saying No Subscription Found (and you indeed have purchased a subscription), this means your subscription was not purchased through Apple's App Store and mostly through our website. Please refer to the Purchased through the Fitbod website section below.

    2. Log out (if possible), delete, and reinstall the app and log back into your account to refresh it. 

    3. Check for other accounts you may have created with us.

    If the account you logged into doesn't have any of your workout data within the Log tab, this could mean you are not logged into the correct account. Please note that we offer different methods of creating your Fitbod account (i.e. Email/Password, Sign-in with Apple ID, Sign-in with Facebook, Sign-in with Google). If your associated social accounts do not share the same email address, this will result in different created accounts for Fitbod. 

    ***Important Note: Sign-in with Apple ID has a Hide my Email feature which will populate a generated email (by Apple) that will look something like [**********@privaterelay.appleid.com]. To check if you used this option to create your Fitbod account, please perform the following steps on your iOS device:

      1. Go to the Settings app
      2. Select Apple ID
      3. Select Password & Security
      4. Select Apps Using Your Apple ID
      5. Select Fitbod then This App Received

    If a private relay email is displayed, this means you have created your Fitbod account using the Sign-in with Apple ID + Hide my Email. Please attempt to log into the Fitbod app using Sign-in with Apple ID.

    If you in fact have two separate Fitbod accounts created, please reach out to our Support team and we can merge your accounts into a single one.  Please email support@fitbod.me and make sure to include the following information in your email:

    • Full Name
    • Fitbod accounts email addresses (please include all if possible)
    • Which account you'd like to use going forward

    4. Contact our Support Team

    If the above troubleshooting steps did not appear to work, please email our Support Team at finance@fitbod.me. Make sure to include the following info:

    • Full Name
    • Fitbod account email
    • Copy/screenshot of your subscription confirmation/receipt 

     

    Purchased through the Fitbod website

    1. Delete and reinstall the app and log into your account to refresh it.

    2. Ensure the account you're logged into on the website and the app match.

    If the email addresses do not match when you are logged into the website and the app, this means you are logged into two separate accounts. This is mostly due to logging into the accounts using different login methods. Please attempt to log in to the account that was used to purchase the subscription.

    3. Contact our Support Team

    If the above troubleshooting steps did not appear to work, please email our Support Team at finance@fitbod.me. Do not subscribe again or repurchase a subscription through the app! Make sure to include the following information in your email:

    • Full Name
    • Fitbod account email
    • Copy/screenshot of your subscription confirmation/receipt 

     

    Android Subscriptions

    Purchased through the Google Play Store

    1. Restore your subscription by performing the following steps:

      1. Open the Fitbod app
      2. Select Log (bottom right)
      3. Select Settings (top right)
      4. Select Restore Subscription

    2. Log out (if possible), delete, and reinstall the app and log back into your account to refresh it. 

    3. Contact our Support Team

    If the above troubleshooting steps did not appear to work, please email our Support Team at finance@fitbod.me. Do not subscribe again or repurchase a subscription through the app! Make sure to include the following information in your email:

    • Full Name
    • Fitbod account email
    • Copy/screenshot of your subscription confirmation/receipt 

     

    Purchased through the Fitbod website

    1. Delete and reinstall the app and log into your account to refresh it.

    2. Ensure the account you're logged into on the website and the app match.

    If the email addresses do not match when you are logged into the website and the app, this means you are logged into two separate accounts. This is mostly due to logging into the accounts using different login methods. Please attempt to log in to the account that was used to purchase the subscription.

    ***Important Note: If you in fact have two separate Fitbod accounts created, please reach out to our Support team and we can merge your accounts into a single one. Please email support@fitbod.me and make sure to include the following information in your email:

    • Full Name
    • Fitbod accounts email addresses (please include all if possible)
    • Which account you'd like to use going forward

    3. Contact our Support Team

    If the above troubleshooting steps did not appear to work, please email our Support Team at finance@fitbod.me. Do not subscribe again or repurchase a subscription through the app! Make sure to include the following information in your email:

    • Full Name
    • Fitbod account email
    • Copy/screenshot of your subscription confirmation/receipt 
  • What is the difference between an Elite subscription purchased from within the app and the Fitbod website?

    There is no difference between App Store/Play Store subscriptions and subscriptions purchased through our website, both provide the same access to Fitbod. The only difference is the purchasing platform.

    If you're interested in viewing your subscription details, please use the following steps based on which platform your subscription was purchased on (through the iOS app, Android app, or our website).

     

    iOS

    For subscriptions that are purchased through the App Store, they will be attached to your Apple ID and displayed under Subscriptions in your iPhone Settings. To view this on your iPhone,

    1. Go to Settings > [Your Name] Apple ID, iCloud, iTunes & App Store > iTunes & App Store
    2. Select your Apple ID: email (top of the screen)
    3. Select View Apple ID
    4. Select Subscriptions

    Android

    For subscriptions that are purchased through the Play Store, they will be attached to your Google account and displayed under the Subscriptions list. To view this on your Android,

    1. Open the Google Play Store
    2. Check if you’re signed in to the correct Google Account
    3. Tap Menu > Subscriptions

    Website

    For subscriptions that are purchased through the Fitbod website, you will need to visit either of the following pages to view your subscription details:

    For iOS users - https://app.fitbod.me/

    For Android users - https://beta.fitbod.me/

     

  • Does Fitbod work for Family Sharing or Family Library?

    Apple and Google support Family Sharing/Family Library for apps (free and paid-up-front apps) and has recently started support for sharing subscriptions. However, we do not support the sharing of subscriptions at this time. 

    We are working towards a plan to support this in the future but for now, if you and your family members would like to use Fitbod, please email us at support@fitbod.me "Family Sharing" in the subject line for special offers.