What are the Notification Settings?

• It’s a place where Fitbodders can choose how and how often Fitbod contacts them. These updates can be sent via…
• Email, push notification, and in-app notification
• These messages can be…
• Marketing communications, workout reports, product updates, newsletters, special offers, or more

What are app push notifications?

• They are push notifications that the Fitbod app sends to you directly. They are NOT marketing communications. Instead, these app push notifications are things like your workout previews, goal reminders, rest timers, etc. 
• To unsubscribe from these, adjust the settings in your Fitbod app

Where can I find the Notification Settings?

• The list of marketing communication settings can be found in two places:
• On the web [https://app.fitbod.me/notifications]
• In the app—hit “Settings,” then “Notifications,” and then “Marketing Notifications”

If you update anything, your changes will be saved automatically. It’ll take us a few days to lock them in, so please be patient. 

Table of Contents

Password Change

Password Reset

Update Email Address

Update First/Last Name

Password Change

Via the web browser

1. Sign in to your account at app.fitbod.me
2. Click your email at the top right then click Edit Profile
3. Input your current password and new password in the appropriate fields

*** Important Note: A password cannot be updated if your Fitbod account is linked via social accounts (i.e. Apple ID or Facebook.) You can unlink your Fitbod account from a social account by following the steps listed here.

Password Reset

Via the app

1. Go to the Log tab at the bottom right
2. Select the Settings icon at the top right
3. Scroll to the Change Password button (under the Account section)
4. Enter your Fitbod account email address to receive a reset password email

Via the web browser

Please visit app.fitbod.me/reset-password to reset your password.

*** Important Note: If you are encountering any issues with resetting your password, please contact our Support Team at support@fitbod.me for assistance. Make sure to include your first name, last name, and your Fitbod account email within the message.

Update Email Address

Please email us at support@fitbod.me so our Support Team can assist you with this change. Make sure to include what you'd like updated exactly within the message. We hope to add this self service functionality in the future - please stay tuned!

Update First/Last Name

Please email us at support@fitbod.me so our Support Team can assist you with this change. Make sure to include what you'd like updated exactly within the message. We hope to add this self service functionality in the future - please stay tuned!

To view your subscription details, please use the following steps based on which platform your subscription was purchased on (through the iOS app, Android app, or our website).

Related resources: What is the difference between an Elite subscription purchased from within the app and the Fitbod website?

iOS

For subscriptions that are purchased through the App Store, they will be attached to your Apple ID and displayed under Subscriptions in your iPhone Settings. To view this on your iPhone,

1. Go to Settings > [Your Name] Apple ID, iCloud, iTunes & App Store > iTunes & App Store
2. Select your Apple ID: email (top of the screen)
3. Select Subscriptions
4. Select Fitbod

Android

For subscriptions that are purchased through the Play Store, they will be attached to your Google account and displayed under the Subscriptions list. To view this on your Android,

1. Open the Google Play Store app on your device
2. Check if you’re signed in to the correct Google Account
3. Select your profile icon at the top right
4. Select Payments & Subscriptions
5. Select Subscriptions
6. Select Fitbod

Website

For subscriptions that are purchased through the Fitbod website, you will need to visit either of the following pages to view your subscription details:

1. Log into your account on https://app.fitbod.me/
2. Select your account email at the top right to open the drop-down menu
3. Select Manage subscription

Table of Contents

iTunes

Google Play Store

Fitbod Website

iTunes

On your iOS device:

1. Go to Settings > iTunes & App Store
2. Select your Apple ID: email (top of the screen)
3. Select Payment & Shipping
4. Select the Payment Method you'd like to update

Google Play Store

On your Android device:

1. Open the Google Play Store app
2. Tap the Menu button
3. Scroll down to go to Payment methods
4. Select the payment method you want to edit
5. Tap Edit
6. Make your updates
7. Tap Update

On a computer: 

1. Go to the Play Store
2. On the left, click Payment methods
3. Select the payment method you want to edit
4. Select Edit
5. Make your updates and click Update

Fitbod Website

For both iOS and Android, go to https://app.fitbod.me/billing:

1. Sign in to your account
2. Select Change Billing Info

***Important Note:

If your payment is past due, it may take up to 24 hours before the system retries the payment after you update your billing information. If you updated your billing info and it has been more than 24 hours and your subscription is still Past Due or the payment is still retrying, please contact Fitbod Support by emailing us at finance@fitbod.me.