• Sign-In Methods

    We’ve put this article together to help you access the Fitbod app under the right account. 

    If you are not sure which method you used to create your Fitbod account, no sweat! Email us at support@fitbod.me to get in touch with our Customer Support team. 

    One of them will happily help you out!

    Table of Contents: 

    Account Creation Methods 

    Email & Password 

    Verifying Email Address 

    Signing in with Apple ID 

    Signing in with Google 

    Frequently Asked Questions (FAQ)

    Can I change an Apple ID or Google Sign-in account to an Email & Password account or vice versa? 

    What do I do if I created a Fitbod account using Email & Password but logged into Fitbod with an Apple ID that uses the same email address?

    What do I do if I created a Fitbod account using Email & Password but logged into Fitbod using Google Sign-in under the same email address?

    Account Creation Methods 

    Email & Password 

    How to update your email address on iOS/Android:

    Using your browser…

    1. Go to app.fitbod.me/account
    2. Log in
    3. Scroll down to “Your Account” 
    4. Hit “Edit Email” 
    5. Select “Save Email”

    How to update your email address on iOS/Android in the app:

    Unfortunately, we are unable to modify your email address within the app. Kindly reach out to our support team at support@fitbod.me for assistance.

     

    Verify Email Address 

    Now that you can, you should! A verified email address will…

    • Provide you will full access to Fitbod
    • Ensure you don’t have more than one account in our database
    • Secure your account from fraud and keep your data private

    Verifying your Fitbod email address also helps us help you! If your account is verified, our Customer Support team can address issues with your account fast. 

    Plus, we’ll keep you in the know with Weekly Workout Reports, product updates, and deals.

     

    *** Important Notice: For Android users, there is no step-by-step email verification process in the app. If you're using an Android device, you'll have to verify your email in a browser.

     

    verified.png

     

    Signing in with Apple ID

    If you have an Apple ID you can use the Sign in with Apple option to create or login to the Fitbod app. This method is optional and not required by Fitbod. Just a super simple and seamless way to create an account and sign in.

    Private Relay Email

    Sign-in with Apple ID has a Hide My Email feature which will populate a generated email (by Apple) that will look something like [**********@privaterelay.appleid.com]. To check if you used this option to create your Fitbod account, please perform the following steps on your iOS device:

    1. Go to the Settings app 
    2. Select the Apple ID
    3. Select Password & Security 
    4. Select Apps Using Your Apple ID
    5. Select Fitbod then This App Recieved 

    If a private relay email is displayed, this means you have created your Fitbod account using the Sign-in with Apple ID + Hide my Email. Please attempt to log into the Fitbod app using Sign-in with Apple ID.

     

    Signing in with Google

    If you have a Gmail email address, you can use the Google Sign-in option to create a Fitbod account or log into the Fitbod app. 

    This login method is optional and not required by Fitbod. It’s just an easy, seamless way to create or sign into an account.

     

    FAQ

    Can I change an Apple ID or Google Sign-in account to an Email & Password account or vice versa? 

    Yes, with one exception! In order to change your account from an Apple ID or Google Sign-in to an Email & Password account, you need to contact Fitbod’s Customer Support team with the email you would like to use. 

    The exception is: You cannot go from an Email & Password account to an Apple ID account. Apple runs that show.

     

    What do I do if I created a Fitbod account using Email & Password but logged into Fitbod with an Apple ID that uses the same email address?

    If you log into an account and none of your workout data is there or the app requests that you subscribe, you might not be in the right account. If that’s the case, log out and try to log back into the same account. 

    If you aren’t sure which login method you used, contact the Fitbod Customer Support team at support@fitbod.me for help.

     

    What do I do if I created a Fitbod account using Email & Password but logged into Fitbod using Google Sign-in under the same email address?

    If you log into an account and none of your workout data is there or the app requests that you subscribe, you might not be in the right account. If that’s the case, log out and try to log back into the same account. 

    If the email address you entered is exactly the same, you should access your account.

    If you aren’t sure which login method you used, contact the Fitbod Customer Support team at support@fitbod.me for help.

  • Notification Settings - Marketing Communications

    What are the Notification Settings?

    • It’s a place where Fitbodders can choose how and how often Fitbod contacts them. These updates can be sent via…
      • Email, push notification, and in-app notification
    • These messages can be…
      • Marketing communications, workout reports, product updates, newsletters, special offers, or more

    What are app push notifications?

    • They are push notifications that the Fitbod app sends to you directly. They are NOT marketing communications. Instead, these app push notifications are things like your workout previews, goal reminders, rest timers, etc. 
      • To unsubscribe from these, adjust the settings in your Fitbod app

    Where can I find the Notification Settings?

    • The list of marketing communication settings can be found in two places:

    If you update anything, your changes will be saved automatically. It’ll take us a few days to lock them in, so please be patient. 

     

  • How to Update Your Account Information

    Table of Contents

    Password Change

    Password Reset

    Update Email Address

    Update First/Last Name

     

    Password Change

    Via the web browser

    1. Sign in to your account at app.fitbod.me
    2. Click your email at the top right then click Edit Profile
    3. Input your current password and new password in the appropriate fields

     

    *** Important Note: A password cannot be updated if your Fitbod account is linked via social accounts (i.e. Apple ID or Facebook.) You can unlink your Fitbod account from a social account by following the steps listed here.

     

    Password Reset

    Via the app

    1. Go to the Log tab at the bottom right
    2. Select the Settings icon at the top right
    3. Scroll to the Change Password button (under the Account section)
    4. Enter your Fitbod account email address to receive a reset password email

     

    Via the web browser

    Please visit app.fitbod.me/reset-password to reset your password.

     

    *** Important Note: If you are encountering any issues with resetting your password, please contact our Support Team at support@fitbod.me for assistance. Make sure to include your first name, last name, and your Fitbod account email within the message.

     

    Update Email Address

    Please email us at support@fitbod.me so our Support Team can assist you with this change. Make sure to include what you'd like updated exactly within the message. We hope to add this self service functionality in the future - please stay tuned!

     

    Update First/Last Name

    Please email us at support@fitbod.me so our Support Team can assist you with this change. Make sure to include what you'd like updated exactly within the message. We hope to add this self service functionality in the future - please stay tuned!

  • How to view your subscription details

    This article will explain to you how to view your subscription details

    Table of Contents 

    How to view your subscription details 

    Website 

    iOS

    Android 

    How to view your subscription details 

    To view your subscription details, follow these steps based on the platform you used to purchase your subscription (iOS app, Android app, or our Website). If you're unsure where you subscribed, log into our website to view and manage your subscription details. We list where your subscription was bought. If your subscription says "Billed through Apple" or Google Play," you'll need to manage your billing information in the Google Play or iTunes storerespectively. 

    Related resources: What is the difference between a subscription purchased from within the app and the Fitbod website?

    The image shows that the user is subscribed via our Website

    The image shows that the user is subscribed via Apple 

    The image shows that the user is subscribed via Google

    Website

    If you subscribed through the Fitbod website, you can view and manage your subscription details. 

    For the subscriptions that are purchased through the Fitbod website, you will need to visit either of the following pages to view your subscription details.

    1. Log into your account on https://app.fitbod.me/
    2. Select your account email at the top right to open the drop-down menu
    3. Select Manage subscription

    iOS

    For subscriptions that are purchased through the App Store, they will be attached to your Apple ID and displayed under Subscriptions in your iPhone Settings. To view this on your iPhone,

    1. Go to Settings > [Your Name] Apple ID, iCloud, iTunes & App Store > iTunes & App Store
    2. Select your Apple ID: email (top of the screen)
    3. Select Subscriptions
    4. Select Fitbod

     

    Android

    For subscriptions that are purchased through the Play Store, they will be attached to your Google account and displayed under the Subscriptions list. To view this on your Android,

    1. Open the Google Play Store app on your device
    2. Check if you’re signed in to the correct Google Account
    3. Select your profile icon at the top right
    4. Select Payments & Subscriptions
    5. Select Subscriptions
    6. Select Fitbod

     

     

  • How to update your credit card or billing information

    Table of Contents

    iTunes

    Google Play Store

    Fitbod Website

     

    iTunes

    On your iOS device:

    1. Go to Settings > iTunes & App Store
    2. Select your Apple ID: email (top of the screen)
    3. Select Payment & Shipping
    4. Select the Payment Method you'd like to update

     

    Google Play Store

    On your Android device:

    1. Open the Google Play Store app
    2. Tap the Menu button
    3. Scroll down to go to Payment methods
    4. Select the payment method you want to edit
    5. Tap Edit
    6. Make your updates
    7. Tap Update

    On a computer: 

    1. Go to the Play Store
    2. On the left, click Payment methods
    3. Select the payment method you want to edit
    4. Select Edit
    5. Make your updates and click Update

     

    Fitbod Website

    For both iOS and Android, go to https://app.fitbod.me/billing:

    1. Sign in to your account
    2. Select Change Billing Info

     

    ***Important Note:

    If your payment is past due, it may take up to 24 hours before the system retries the payment after you update your billing information. If you updated your billing info and it has been more than 24 hours and your subscription is still Past Due or the payment is still retrying, please contact Fitbod Support by emailing us at finance@fitbod.me.