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How to Redeem Fitbod Subscriptions
This article will inform you on how to redeem promo codes and gift codes for subscriptions.
Table of Contents
How to Redeem Gift Subscriptions
Frequently Asked Questions (FAQ)
Can I redeem a promo code even if I already have a Fitbod subscription through the app?
If I already have a discount with Fitbod, can I redeem another discount?
How to Redeem Promo Codes
You can redeem a promotional (or promo) code generated by fitbod or through one of our business partners. Promo codes may offer an extended free trial or a discount on your subscription purchase, either before or at the time of the transaction.
All active subscriptions (via Apple's App Store, Google Play Store, or Fitbod's website) must be canceled and expire before you can redeem a promo code. Information on how to cancel your subscription can be found here!
If you received a discount code for your subscription from us or any of our partners, you'll need to log into your Fitbod account on our website to redeem your discount. Remember to enter the promo code before checkout!
Please do the following in order to redeem your promo code:
- Go to app.fitbod.me/redeem
- Type the Promo Code into the redemption box
- Redeem Now
- Sign into your account
- Complete the trial redemption or subscription purchase
(Step 2: Typing your promo code)
(Step 3: After typing in your promo code and selecting "redeem Now," you will see this screen and need to log into your account.)
If you need any additional assistance please feel free to reach out to our Support Team at support@fitbod.me.
Gift Subscriptions
Fitbod Gift Subscriptions give you access to all of Fitbod's premium features for an entire year!
If you've been gifted a Fitbod subscription, you should have received an email with the code included. Just follow the instructions in the email to redeem your gift subscription. If you're already a subscriber, you'll need to cancel your current subscription and let it expire before you can redeem your gift. Don't worry - gift codes don't expire, so there's no rush!
When you're ready to redeem your Gift Subscription and have your code handy, you can do so right here on our website.
Please do the following in order to redeem your gift code:
- Go to the app.fitbod.me/gift/redeem
- Type your Gift Code (You should have received a unique code in your email)
- Redeem
- Sign in to Your account
If you need any additional assistance please feel free to reach out to our Support Team at support@fitbod.me.
Important Note: Gift codes do not expire so you don't have to rush to redeem your gift. All gift codes must be redeemed through our website!
How to View/Manage Gift Codes
Did you gift a friend or a loved one a year of Fitbod, and they didn't receive the gift code? Here's how to manage and view the Gift Codes you've purchased.
Please do the following to vie/manage your gift codes:
- Go to app.fitbod.me
- Sign into your account
- Select your email (top right corner)
- Select My Gifts
- Select Email Code, Download, or Copy Link
FAQ
Can I redeem a promo code even if I already have a Fitbod subscription through the app?
No, you will need to cancel your current subscription with us (Google Play/Apple) and resubscribe with us via our website in order to redeem your discount from us. For steps on how to cancel your current subscription through Google Play or the App Store, please visit this article: How to Cancel Your Fitbod Subscription.
If I already have a discount with Fitbod, can I redeem another discount?
No, you cannot redeem another discount if you are already taking advantage of one.
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Sign-In Methods
We’ve put this article together to help you access the Fitbod app under the right account.
If you are not sure which method you used to create your Fitbod account, no sweat! Email us at support@fitbod.me to get in touch with our Customer Support team.
One of them will happily help you out!
Table of Contents:
Frequently Asked Questions (FAQ)
Can I change an Apple ID or Google Sign-in account to an Email & Password account or vice versa?
Account Creation Methods
Email & Password
How to update your email address on iOS/Android:
Using your browser…
- Go to app.fitbod.me/account
- Log in
- Scroll down to “Your Account”
- Hit “Edit Email”
- Select “Save Email”
How to update your email address on iOS/Android in the app:
Unfortunately, we are unable to modify your email address within the app. Kindly reach out to our support team at support@fitbod.me for assistance.
Verify Email Address
Now that you can, you should! A verified email address will…
- Provide you will full access to Fitbod
- Ensure you don’t have more than one account in our database
- Secure your account from fraud and keep your data private
Verifying your Fitbod email address also helps us help you! If your account is verified, our Customer Support team can address issues with your account fast.
Plus, we’ll keep you in the know with Weekly Workout Reports, product updates, and deals.
*** Important Notice: For Android users, there is no step-by-step email verification process in the app. If you're using an Android device, you'll have to verify your email in a browser.
Signing in with Apple ID
If you have an Apple ID you can use the Sign in with Apple option to create or login to the Fitbod app. This method is optional and not required by Fitbod. Just a super simple and seamless way to create an account and sign in.
Private Relay Email
Sign-in with Apple ID has a Hide My Email feature which will populate a generated email (by Apple) that will look something like [**********@privaterelay.appleid.com]. To check if you used this option to create your Fitbod account, please perform the following steps on your iOS device:
- Go to the Settings app
- Select the Apple ID
- Select Password & Security
- Select Apps Using Your Apple ID
- Select Fitbod then This App Recieved
If a private relay email is displayed, this means you have created your Fitbod account using the Sign-in with Apple ID + Hide my Email. Please attempt to log into the Fitbod app using Sign-in with Apple ID.
Signing in with Google
If you have a Gmail email address, you can use the Google Sign-in option to create a Fitbod account or log into the Fitbod app.
This login method is optional and not required by Fitbod. It’s just an easy, seamless way to create or sign into an account.
FAQ
Can I change an Apple ID or Google Sign-in account to an Email & Password account or vice versa?
Yes, with one exception! In order to change your account from an Apple ID or Google Sign-in to an Email & Password account, you need to contact Fitbod’s Customer Support team with the email you would like to use.
The exception is: You cannot go from an Email & Password account to an Apple ID account. Apple runs that show.
What do I do if I created a Fitbod account using Email & Password but logged into Fitbod with an Apple ID that uses the same email address?
If you log into an account and none of your workout data is there or the app requests that you subscribe, you might not be in the right account. If that’s the case, log out and try to log back into the same account.
If you aren’t sure which login method you used, contact the Fitbod Customer Support team at support@fitbod.me for help.
What do I do if I created a Fitbod account using Email & Password but logged into Fitbod using Google Sign-in under the same email address?
If you log into an account and none of your workout data is there or the app requests that you subscribe, you might not be in the right account. If that’s the case, log out and try to log back into the same account.
If the email address you entered is exactly the same, you should access your account.
If you aren’t sure which login method you used, contact the Fitbod Customer Support team at support@fitbod.me for help.
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Notification Settings - Marketing Communications
What are the Notification Settings?
- It’s a place where Fitbodders can choose how and how often Fitbod contacts them. These updates can be sent via…
- Email, push notification, and in-app notification
- These messages can be…
- Marketing communications, workout reports, product updates, newsletters, special offers, or more
What are app push notifications?
- They are push notifications that the Fitbod app sends to you directly. They are NOT marketing communications. Instead, these app push notifications are things like your workout previews, goal reminders, rest timers, etc.
- To unsubscribe from these, adjust the settings in your Fitbod app
Where can I find the Notification Settings?
- The list of marketing communication settings can be found in two places:
- On the web [https://app.fitbod.me/notifications]
- In the app—hit “Settings,” then “Notifications,” and then “Marketing Notifications”
If you update anything, your changes will be saved automatically. It’ll take us a few days to lock them in, so please be patient.
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How to Update Your Account Information
In this article, we'll show step-by-step instructions so you can update your account information
Table of Contents
Password Change
Via the web browser
- Sign in to your account @ app.fitbod.me
- Click your email (in the top right corner)
- Select Edit Profile
- Type your current password and your new password into their appropriate fields
- Save Profile Changes
*** Important Note: A password cannot be updated if your Fitbod account is linked via social accounts (i.e. Apple ID or Facebook.) Please contact our Support Team at support@fitbod.me if you would like to unlink your Fitbod account from a social account.
Password Reset
Via the app
- Go to the Log tab at (the bottom right)
- Select the Settings icon (at the top right)
- Scroll to the Change Password button (under the Account section)
- Enter your Fitbod account email address
- Open the password reset email from us
- Follow the instructions in that email
Via the web browser
Please visit app.fitbod.me/reset-password to reset your password.
*** Important Note: If you encounter any issues as you reset your password, please contact our Support Team at support@fitbod.me for assistance. Please include your first and last name in the message, along with the email associated with your Fitbod account and the problem you are experiencing.
Update Email Address
Via the web browser
- Sign in to your account @ app.fitbod.me
- Select your email in the right corner
- Select "Manage Subscription"
- Scroll down to Your Account
- Select Edit Email
- Update and save your email address
Check your inbox for an email from up and click the verification link to confirm your new email address. It's quick and easy!
***Important Notice: If you run into any issues updating your email address feel free to reach out to our Support Team at support@fitbod.me.Make sure to include exactly what you'd like updated within the message.
Update First/Last Name
Via the web browser
- Sign into your account @ app.fitbod.me
- Select your email (top right corner)
- Click Edit Profile
- Input the name you would like to use
- Save your changes
If you come across any issues during this process, please contact us at support@fitbod.me so our Support Team can assist you with the change. Make sure to include what you'd like updated exactly within the message.
Related Resources: Sign-In Methods
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How to view your subscription details
This article will explain to you how to view your subscription details
Table of Contents
How to view your subscription details
How to view your subscription details
To view your subscription details, follow these steps based on the platform you used to purchase your subscription (iOS app, Android app, or our Website). If you're unsure where you subscribed, log into our website to view and manage your subscription details. We list where your subscription was bought. If your subscription says "Billed through Apple" or Google Play," you'll need to manage your billing information in the Google Play or iTunes store, respectively.
Related resources: What is the difference between a subscription purchased from within the app and the Fitbod website?
The image shows that the user is subscribed via our Website
The image shows that the user is subscribed via Apple
The image shows that the user is subscribed via Google
Website
If you subscribed through the Fitbod website, you can view and manage your subscription details.
For the subscriptions that are purchased through the Fitbod website, you will need to visit either of the following pages to view your subscription details.
- Log into your account on https://app.fitbod.me/
- Select your account email at the top right to open the drop-down menu
- Select Manage subscription
iOS
For subscriptions that are purchased through the App Store, they will be attached to your Apple ID and displayed under Subscriptions in your iPhone Settings. To view this on your iPhone,
- Go to Settings > [Your Name] Apple ID, iCloud, iTunes & App Store > iTunes & App Store
- Select your Apple ID: email (top of the screen)
- Select Subscriptions
- Select Fitbod
Android
For subscriptions that are purchased through the Play Store, they will be attached to your Google account and displayed under the Subscriptions list. To view this on your Android,
- Open the Google Play Store app on your device
- Check if you’re signed in to the correct Google Account
- Select your profile icon at the top right
- Select Payments & Subscriptions
- Select Subscriptions
- Select Fitbod
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How to update your credit card or billing information
Table of Contents
iTunes
On your iOS device:
- Go to Settings > iTunes & App Store
- Select your Apple ID: email (top of the screen)
- Select Payment & Shipping
- Select the Payment Method you'd like to update
Google Play Store
On your Android device:
- Open the Google Play Store app
- Tap the Menu button
- Scroll down to go to Payment methods
- Select the payment method you want to edit
- Tap Edit
- Make your updates
- Tap Update
On a computer:
- Go to the Play Store
- On the left, click Payment methods
- Select the payment method you want to edit
- Select Edit
- Make your updates and click Update
Fitbod Website
For both iOS and Android, go to https://app.fitbod.me/billing:
- Sign in to your account
- Select Change Billing Info
***Important Note:
If your payment is past due, it may take up to 24 hours before the system retries the payment after you update your billing information. If you updated your billing info and it has been more than 24 hours and your subscription is still Past Due or the payment is still retrying, please contact Fitbod Support by emailing us at finance@fitbod.me.
