• How to update your Fitbod profile

    Table of Contents

    Password Change

    Password Reset

    Update Email Address

    Update First/Last Name

     

    Password Change

    Via the App

    1. Go to the Log tab at the bottom right
    2. Select the Settings icon at the top right
    3. Scroll to the Change Password button (under the Account section)

     

    Via the Web

    1. Sign in to your account at app.fitbod.me
    2. Click your email at the top right then click Edit Profile
    3. Input your current password and new password in the appropriate fields

    Note: A password cannot be updated if your Fitbod account is linked via social accounts (i.e. Apple ID or Facebook.) You can unlink your Fitbod account from a social account by following the steps listed here.

     

    Password Reset

    Please visit app.fitbod.me/reset-password to reset your password.

    Note: If you are encountering any issues with resetting your password, please contact our Support Team at support@fitbod.me for assistance. Make sure to include your first name, last name, and your Fitbod account email within the message.

     

    Update Email Address

    1. Open the Fitbod app
    2. Click the Log tab at the bottom right
    3. Click the Settings icon at the top right
    4. Scroll to the Email Address button under the Account section

    Note: It is only possible to update your email address in the app. And you will not be able to update your email address if your Fitbod account is linked to Apple ID or Facebook.

    Before updating your email address, you will need to unlink your Fitbod account from your Apple ID or Facebook account. To do this, please follow the above steps to unlink.

     

    Update First/Last Name

    Please email us at support@fitbod.me so our Support Team can assist you with this change. Make sure to include what you'd like updated exactly within the message. We hope to add this self service functionality in the future - please stay tuned!

  • How to view your subscription details

    To view your subscription details, please use the following steps based on which platform your subscription was purchased on (through the iOS appAndroid app, or our website).

     

    Related resources: What is the difference between an Elite subscription purchased from within the app and the Fitbod website?

     

    iOS

    For subscriptions that are purchased through the App Store, they will be attached to your Apple ID and displayed under Subscriptions in your iPhone Settings. To view this on your iPhone,

    1. Go to Settings > [Your Name] Apple ID, iCloud, iTunes & App Store > iTunes & App Store
    2. Select your Apple ID: email (top of the screen)
    3. Select Subscriptions
    4. Select Fitbod

     

    Android

    For subscriptions that are purchased through the Play Store, they will be attached to your Google account and displayed under the Subscriptions list. To view this on your Android,

    1. Open the Google Play Store app on your device
    2. Check if you’re signed in to the correct Google Account
    3. Select your profile icon at the top right
    4. Select Payments & Subscriptions
    5. Select Subscriptions
    6. Select Fitbod

     

    Website

    For subscriptions that are purchased through the Fitbod website, you will need to visit either of the following pages to view your subscription details:

    1. Log into your account on https://app.fitbod.me/
    2. Select your account email at the top right to open the drop-down menu
    3. Select Manage subscription

     

  • How to update your credit card or billing information

    Table of Contents

    iTunes

    Google Play Store

    Fitbod Website

     

    iTunes

    On your iOS device:

    1. Go to Settings > iTunes & App Store
    2. Select your Apple ID: email (top of the screen)
    3. Select Payment & Shipping
    4. Select the Payment Method you'd like to update

     

    Google Play Store

    On your Android device:

    1. Open the Google Play Store app
    2. Tap the Menu button
    3. Scroll down to go to Payment methods
    4. Select the payment method you want to edit
    5. Tap Edit
    6. Make your updates
    7. Tap Update

    On a computer: 

    1. Go to the Play Store
    2. On the left, click Payment methods
    3. Select the payment method you want to edit
    4. Select Edit
    5. Make your updates and click Update

     

    Fitbod Website

    For both iOS and Android, go to https://app.fitbod.me/billing:

    1. Sign in to your account
    2. Select Change Billing Info

     

    ***Important Note:

    If your payment is past due, it may take up to 24 hours before the system retries the payment after you update your billing information. If you updated your billing info and it has been more than 24 hours and your subscription is still Past Due or the payment is still retrying, please contact Fitbod Support by emailing us at finance@fitbod.me.