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Table of Contents
App Store Subscription Refunds
Google Play Subscription Refunds
Cancel Anytime Policy
To ensure uninterrupted service, your Fitbod subscription will renew automatically using the credit card you will have on file. Both standard and promotional subscriptions are billed in one payment when you first purchase and will renew at the end of the initial term.
You can cancel your subscription at any time - no questions asked. Fitbod's cancel anytime policy means you can easily turn off the automatic renewal while still enjoying full access until your next billing date. Please note that all payments are nonrefundable, with no refunds, or credits for partially used periods.
If you have any additional questions about your subscription status, please Submit a Request form and our support team will be happy to assist you. Make sure to include your first name, last name, and Fitbod account email in the email.
***Important Note:
Deleting your account does NOT cancel your subscription! Please refer to the link above for instructions on how to cancel your auto-renewal subscription.
Fitbod's Website
For both iOS and Android,
- Go to https://app.fitbod.me/ and sign in to your account
-
Under the Your Plan section, select “Cancel”
***Important Note:
If you do not see the Cancel Subscription button at the bottom of this page, please contact our Support team for further assistance by emailing us at finance@fitbod.me.
Requesting a refund
To request a refund, please contact our Support Team at finance@fitbod.me. Be sure to include your first name, last name, and your Fitbod account email in your message. To help us locate your transaction quickly, please include a screenshot of your receipt.
Apple's App Store
On your iPhone,
- Go to Settings > [Your Name] Apple ID, iCloud, Media & Purchases
- Select Subscriptions > Fitbod > Cancel Subscription
***Important Note:
If you do not see Fitbod in your list of subscriptions, this means you likely subscribed through the Fitbod website or you do not have an active subscription.
Requesting a refund
At Fitbod, we do not have authorization over payments that occur through iTunes. To request a refund for an in-app subscription purchased through the Apple App Store, follow these steps:
- Access Apple's Refund Portal: Open a web browser and navigate to reportaproblem.apple.com.
- Sign In: Enter your Apple ID and password to view your purchase history.
- Select 'Request a Refund': Click or tap on "I'd like to," then choose "Request a refund" from the dropdown menu.
- Choose a Reason: Select the reason for your refund request from the provided options, then click "Next."
- Select the Subscription: Locate the in-app subscription you wish to refund, select it, and click "Submit."
After submission, Apple will review your request. You can check the status by returning to reportaproblem.apple.com and selecting "Check Status of Claims." If you need, you can contact Apple Support by visiting Apple's Get Support (email or Live Chat) or by phone at 800-692-7753 for USA and Canada, 7 days a week from 7 am to 11 pm CST.
Google's Play Store
On your Android device,
- Open the Google Play Store app
- Tap the Menu button
- Go to Subscriptions
- Select the subscription you want to cancel
- Tap Cancel subscription
On your Computer,
- Go to play.google.com
- Check if you’re signed in to the correct Google Account
- On the left, click My subscriptions
- Select the subscription you want to cancel
- Click Manage > Cancel Subscription
***Important Note:
If you are still having issues with canceling your Fitbod subscription or you have any questions about your subscription, please contact our Support team at finance@fitbod.me. Make sure to include your first name, last name, and your Fitbod account email within your message.
Requesting a refund
To request a refund for your Google Play subscription, please go here and follow the instructions provided. If you run into any issues please contact our Support Team at finance@fitbod.me. Make sure to include your first name, last name, and your Fitbod account email. To help us locate your transaction quickly, please include a screenshot of your receipt to the request.