I subscribed but the app is still locked in trial mode. What do I do now?

Don't worry! You can find troubleshooting steps in this article.

Table of Contents

iOS Subscriptions

Purchased through Apple's App Store

Purchased through the Fitbod website

Android Subscriptions

Purchased through the Google Play Store

Purchased through the Fitbod website

iOS Subscriptions

Purchased through Apple's App Store

1. Restore your subscription by performing the following steps:

1. 1. Open the Fitbod app
   2. Select Log (bottom right)
   3. Select Settings (top right)
   4. Select Restore Subscription

***Important Note: If an error message occurs saying No Subscription Found (and you indeed have purchased a subscription), this means your subscription was not purchased through Apple's App Store and mostly through our website. Please refer to the Purchased through the Fitbod website section below.

2. Log out (if possible), delete, and reinstall the app and log back into your account to refresh it. 

3. Check for other accounts you may have created with us.

If the account you logged into doesn't have any of your workout data within the Log tab, this could mean you are not logged into the correct account. Please note that we offer different methods of creating your Fitbod account (i.e. Email/Password, Sign-in with Apple ID, Sign-in with Facebook, Sign-in with Google). If your associated social accounts do not share the same email address, this will result in different created accounts for Fitbod. 

***Important Note: Sign-in with Apple ID has a Hide my Email feature which will populate a generated email (by Apple) that will look something like [**********@privaterelay.appleid.com]. To check if you used this option to create your Fitbod account, please perform the following steps on your iOS device:

1. 1. Go to the Settings app
   2. Select Apple ID
   3. Select Password & Security
   4. Select Apps Using Your Apple ID
   5. Select Fitbod then This App Received

If a private relay email is displayed, this means you have created your Fitbod account using the Sign-in with Apple ID + Hide my Email. Please attempt to log into the Fitbod app using Sign-in with Apple ID.

If you in fact have two separate Fitbod accounts created, please reach out to our Support team and we can merge your accounts into a single one.  Please email [e-mail] and make sure to include the following information in your email:

• Full Name
• Fitbod accounts email addresses (please include all if possible)
• Which account you'd like to use going forward

4. Contact our Support Team

If the above troubleshooting steps did not appear to work, please email our Support Team at [e-mail]. Make sure to include the following info:

• Full Name
• Fitbod account email
• Copy/screenshot of your subscription confirmation/receipt 

Purchased through the Fitbod website

1. Delete and reinstall the app and log into your account to refresh it.

2. Ensure the account you're logged into on the website and the app match.

If the email addresses do not match when you are logged into the website and the app, this means you are logged into two separate accounts. This is mostly due to logging into the accounts using different login methods. Please attempt to log in to the account that was used to purchase the subscription.

3. Contact our Support Team

If the above troubleshooting steps did not appear to work, please email us at [e-mail]. Do not subscribe again or repurchase a subscription through the app! Make sure to include the following information in your email:

• Full Name
• Fitbod account email
• Copy/screenshot of your subscription confirmation/receipt 

Android Subscriptions

Purchased through the Google Play Store

1. Restore your subscription by performing the following steps:

1. 1. Open the Fitbod app
   2. Select Log (bottom right)
   3. Select Settings (top right)
   4. Select Restore Subscription

2. Log out (if possible), delete, and reinstall the app and log back into your account to refresh it. 

3. Contact our Support Team

If the above troubleshooting steps did not appear to work, please email our Support Team at [e-mail]. Do not subscribe again or repurchase a subscription through the app! Make sure to include the following information in your email:

• Full Name
• Fitbod account email
• Copy/screenshot of your subscription confirmation/receipt 

Purchased through the Fitbod website

1. Delete and reinstall the app and log into your account to refresh it.

2. Ensure the account you're logged into on the website and the app match.

If the email addresses do not match when you are logged into the website and the app, this means you are logged into two separate accounts. This is mostly due to logging into the accounts using different login methods. Please attempt to log in to the account that was used to purchase the subscription.

***Important Note: If you in fact have two separate Fitbod accounts created, please reach out to our Support team and we can merge your accounts into a single one. Please email [e-mail] and make sure to include the following information in your email:

• Full Name
• Fitbod accounts email addresses (please include all if possible)
• Which account you'd like to use going forward

3. Contact our Support Team

If the above troubleshooting steps did not appear to work, please email our Support Team at [e-mail]. Do not subscribe again or repurchase a subscription through the app! Make sure to include the following information in your email:

• Full Name
• Fitbod account email
• Copy/screenshot of your subscription confirmation/receipt